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How to Re-Engage Your Inactive Members

This Tip of the Week covers topics including:

  • 0:47 – The Cost of Losing Active Members
  • 2:28 – Strategies to Re-Engage Inactive Members
  • 7:26 – Best Practices for Re-Engagement Emails
  • 11:30 – Using ChatGPT to Write Emails
  • 13:56 – How to Use Variables In Email Templates
  • 15:16 – Incentive Inactive Members
  • 17:47 – Benefits of Re-Engaging Inactive Members
  • 20:35 – Email Sample 1
  • 22:05 – Email Sample 2
  • 23:13 – Email Sample 3

This is a segment from Webinar Wednesday 152, recorded live on March 1, 2023.

Email Template 1

Subject: We Miss You! Come See What You’ve Missed

Hi [Member Name],

I noticed that it’s been a while since you last logged into our community. We hope everything is going well!

Just wanted to remind you that we’re here for you and have some great benefits you can take advantage of. Here are some things you might have missed out on:

[List benefits or features that are relevant to the member]
[Mention updates or new features that have been added since their last visit]

You’re truly a valuable part of our community and hope you’ll come back to join us soon. Log back in today and let’s catch up!


[Your Name]

Email Template 2

Subject: Was it something we said?

Hi [Member Name],

It’s been a while since we’ve seen you around our community! I wanted to check in and see how you’re doing.

We’ve made some updates and changes recently that we think you’ll love, including:

[List some new features or improvements that have been made]
[Mention relevant incentives or discounts that the member could receive for coming back]

Our members mean everything to us, so I hope you’ll log back in soon and see what we’ve been up to! We’re here to support you and help you grow your business in any way we can.


[Your Name]

Email Template 3

Subject: We Want You Back… Here’s What You’ve Missed

Hi [Member Name],

Hope this email finds you well! It’s been a while since you last logged into our [Website Name], and we’ve been thinking about you.

I wanted to remind you about some of the amazing benefits you’ve been missing out on, such as:

[List a few key benefits or features that are relevant to the member]
[Mention testimonials or success stories from other members that could inspire the member to come back]

We know life gets busy, but we don’t want you to miss out on any of the opportunities that [Website Name] offers. Log back in today and see what you’ve been missing!


[Your Name]

Brilliant Directories Webinar Wednesday

Rekindling Member Engagement

In the digital landscape of online communities and directories, fostering member engagement is the cornerstone of a flourishing ecosystem. You’ve embarked on an exciting journey with your website, witnessing vibrant interactions and valuable contributions from active members. However, every community encounters a common challenge – the drift of some members into inactivity. This phenomenon can lead to diminished interaction and a less dynamic atmosphere. In this article, we unravel the intricacies of member inactivity, its impact on your directory, and unveil effective strategies to reignite connections and infuse vitality back into your community.

Understanding the Cost of Losing Active Members

Active members are the lifeblood of your directory. They generate content, drive discussions, and attract new members. When these active participants start to wane, the ripple effects are significant. Engagement levels plummet, and your once-thriving community may resemble a deserted street.

Furthermore, inactive members continue to consume resources as you maintain their profiles and provide access to your directory, despite their lack of engagement. It’s akin to paying for a gym membership and never using it. This raises concerns not only about resource utilization but also the sustainability of your directory.

Now, let’s examine strategies to re-engage these inactive members and infuse renewed enthusiasm into your website.

Strategies to Re-Engage Inactive Members and Reignite Excitement

1. Re-Engagement Emails: A Powerful Tool

Email remains a reliable and effective means of re-engaging inactive members. It’s like sending a friendly digital nudge, but it must be done strategically. Consider these best practices:

  • Segmentation: Avoid the one-size-fits-all approach. Segment your inactive members based on their interests, past activities, or the duration of their dormancy. Personalization is key.
  • Compelling Subject Lines: Craft subject lines that entice members to open the email. Phrases like “We Miss You!” or “Exciting Updates Await You” can be attention-grabbing.
  • Clear Calls to Action (CTA): Specify what you want them to do. Whether it’s updating their profile, joining a discussion, or exploring new features, clarity is essential.
  • Engaging Content: Structure your email like a compelling story, with a warm greeting, a reminder of the benefits of being active, and a strong CTA to prompt action.
  • Mobile-Friendly Design: Given the prevalence of mobile email usage, ensure your email is responsive and visually appealing on smaller screens.

Once you’ve crafted engaging re-engagement emails, you’re ready to reconnect with your inactive members effectively.

Benefits for the Directory Website Owner

Re-engaging inactive members isn’t just about revitalizing your community; it offers tangible benefits for you as the website owner:

  • Increased Activity: A re-energized community leads to heightened engagement, making your website more attractive to new members.
  • Enhanced Content: Active members contribute valuable content, discussions, and insights, enriching your offerings and authority in its niche.
  • Networking Opportunities: Active members are more likely to network, collaborate, and build relationships, establishing your website as a central hub for industry connections.
  • Monetization Potential: An engaged community opens doors to monetization opportunities, such as premium memberships, sponsored content, or advertising space.
  • Foster Loyalty: Reviving inactive members demonstrates your commitment to their engagement, fostering a sense of loyalty that encourages long-term participation.

In summary, re-engaging inactive members is not only about rejuvenating your community but also about fostering its growth and ensuring the continued success of your website.

Breathing New Life into Your Community

In the ever-evolving world of online directories and communities, member engagement is the heartbeat that sustains your website. As you navigate the ebb and flow of member activity, remember that the re-engagement strategies discussed here serve as your compass, guiding you through the challenges of member dormancy. By embracing these techniques, you not only revive connections but also pave the way for a vibrant and prosperous future. Your community is a dynamic entity, and with the right approach, you can reignite its spirit, ensuring that it continues to thrive, evolve, and flourish. Happy re-engaging!

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