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Send SMS Text Message Notifications to Members for New Reviews

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This is a segment from Webinar Wednesday 138, recorded live on June 29, 2022.


Send SMS Text Messages with Webhooks & Zapier

Brilliant Directories is excited to announce a new feature for our users – SMS notifications for new reviews on your directory website! With this feature, you can now instantly notify your members via text message whenever they receive a new review on their business listing or member profile. This is made possible through the integration of Brilliant Directories and Zapier, using webhooks to send the data from your website to Zapier, which then sends the SMS text message to your members.

The Benefits of Real-Time Review Notifications

Sending SMS text messages to your members when they receive a new review on their business listing or member profile offers several benefits for both your members and your directory website. Here are just a few of the many benefits:

  • Improved Engagement – By sending real-time notifications to your members when they receive a new review, you encourage them to stay engaged with their business listing on your website. This increased engagement can lead to more interaction and more opportunities for your members to promote their business and improve their online reputation.
  • Instant Feedback – With SMS notifications, your members receive instant feedback on their business listing or member profile. This allows them to quickly respond to any positive or negative reviews, ensuring that their online reputation remains intact.
  • Higher Retention Rates – By providing value-added services like SMS notifications, you can increase the likelihood that your members will stay with your website. This can lead to higher retention rates and more long-term success for your directory website.
  • Increased Traffic – When your members receive notifications about new reviews on their business listings, they are more likely to visit your website and interact with their listing. This increased traffic can lead to more opportunities for your website to generate revenue through advertising or other monetization methods.
  • Increased Visibility – By sending SMS notifications, you increase the visibility of your directory website and your members’ business listings. This can lead to more exposure for your website and your members, helping to grow your website and increase its value to your members.

Use Cases for SMS Notifications for New Reviews

SMS notifications for new reviews are not just for directories. There are many other types of websites that can benefit from this feature, including:

  • Online marketplaces – Online marketplaces can use SMS notifications to keep vendors informed of new ratings on their products. This can help to improve the vendor’s online reputation and encourage them to stay engaged with the marketplace.
  • Community websites – Community websites can use text messages to notify members when they receive reviews on their profiles. This can help to improve the member’s online reputation and encourage them to stay engaged with the community.
  • Review websites – Review websites can use SMS notifications to alert members of new reviews on the products or services they have reviewed. This can help to improve the user’s online reputation and encourage them to stay engaged with the review website.
  • Directory websites – As discussed above, directory websites can use SMS notifications to keep their members informed of new reviews on their business listings. This can help to improve the member’s online reputation and encourage them to stay engaged with the directory website.
  • Classifieds websites – Classifieds websites can use text notifications to keep their users informed of new reviews on their classified listings. This can help to improve the user’s online reputation and encourage them to stay engaged with the classifieds website.

These are just a few examples of the many different types of websites that can benefit from SMS notifications for new reviews. Whether you run a directory website, a marketplace, a community website, or another type of website, this feature can help you to keep your members and users informed and engaged with your website.

How to Set Up SMS Notifications for New Reviews

Setting up SMS notifications for new reviews with Brilliant Directories and Zapier is simple and straightforward. First, you’ll need to have a Zapier account. If you don’t have one, you can sign up for free on the Zapier website. Once you have an account, you’ll need to create a new Zap and choose Brilliant Directories as the trigger. From there, you can select the “New Review” trigger and configure your SMS notification settings. You can choose the SMS provider you want to use, such as Twilio or other providers, and configure the text message you want to send to your members whenever they receive a new review.

With this feature, you can easily keep your members informed and engaged with your website, no matter where they are. Whether they’re at home, at work, or on the go, they’ll receive real-time notifications whenever they receive a new review on their business listing or member profile. This can help to improve their online reputation and increase their engagement with your website, leading to more opportunities for your website to grow and succeed.

Text Messages Rock!

SMS notifications for new reviews are a powerful and valuable feature for any website that wants to keep its members informed and engaged. With Brilliant Directories and Zapier, it’s easy to set up and start sending real-time notifications to your members whenever they receive a new review. Whether you run a directory website, a marketplace, a community website, or another type of website, this feature can help you to improve your members’ online reputation and increase their engagement with your website, leading to more opportunities for your website to grow and succeed.

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After working with the Brilliant Directories team for the past 5 years, I've enjoyed building our websites and learning new ways to improve. Having access to a responsive support team has been very important for our success. Thanks to everyone at Brilliant Directories for guidance, constant improvements, Facebook groups and interactive webinars! We've already built one directory (www.NJwedding.com), launched another (www.NJparenting.com) and have more ideas to implement very soon.

Erik K. — New Jersey, USA Read More Reviews

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