In this episode, David talks with Andy Jassy, CEO of Amazon, about what it really means to put customers first—beyond just saying it. Andy shares how Amazon keeps customer needs at the center of every decision, whether it’s launching a new product or shaping the company’s leadership culture. It’s a behind-the-scenes view of how one of the largest companies stays grounded in its mission.
They also cover some key takeaways you can apply right away: the two internal documents Amazon requires before launching anything new, what Andy learned from shadowing Jeff Bezos, a straightforward way to decide what to delegate, and why he believes AI is about to completely transform the customer experience.
